Terms of Service

Last updated: 2026-05-15

1. Who we are and what these Terms cover

These Terms govern your use of Vitao, a resume-builder service available at vitao.io and on related domains and applications (the “Service”). Vitao is operated by TYPE10 Media GmbH, a limited-liability company organized under German law, with its registered office at Einseleweg 1, 81377 München, Germany, and registered in the commercial register of Amtsgericht München under HRB 205083 (“we”, “us”, “our”, or “Vitao”). VAT identification number DE289079639. You can reach us at support@vitao.io. The full statutory imprint is published at vitao.io/imprint.

By using the Service you agree to these Terms. If you do not agree, please do not use the Service. If you use the Service on behalf of an organization, you confirm that you have authority to bind that organization, and “you” then refers to that organization.

A separate Privacy Policy describes how we handle your personal information. The Privacy Policy is incorporated into these Terms by reference.

2. The Service in plain terms

Vitao helps you create a resume from a structured wizard, preview it on any device, and export it as a PDF. The Service includes the templates, the editor, the PDF rendering engine, the storage of your resume content and profile photo, and the email and authentication infrastructure that supports those things.

The Service does not promise or guarantee any employment, interview, or career outcome. A resume is a document; what you do with it is up to you and the people who read it.

We may add, change, or remove features over time. We will not remove or materially degrade a feature that you have already paid for without giving you a reasonable means to export your data and, where appropriate, a refund of any unused portion of a purchase. See Section 9 for the discontinuation commitment.

3. Eligibility

You must be at least sixteen (16) years old to use the Service. If you are under the age of majority in your country of residence, you confirm that a parent or legal guardian has reviewed and accepted these Terms on your behalf. The Service is not directed to children under 16, and we do not knowingly collect information from anyone under that age.

4. Accounts, sign-in, and anonymous use

Anonymous use. You can begin building a resume without creating an account. While you are anonymous, your work is associated with a session identifier we store on your device and with our servers. If you clear that identifier or stop using the Service before linking an email address, you may lose access to that work; we recommend providing an email address before investing significant time.

Magic-link sign-in. When you provide an email address, we send a one-time sign-in link to that address. There are no passwords. The link is the only way to authenticate to your account from a new device. You are responsible for keeping access to the email address you register and for the security of any device on which you remain signed in.

Account information. You agree to provide accurate contact information and to keep it current so we can deliver the Service. Account information that you knowingly falsify (for example, an email address that is not yours) may result in suspension and is one of the few grounds on which we will not honor the money-back guarantee, because the falsification deprives us of the ability to communicate with the actual purchaser.

No account sharing. Your account is for your own personal use. You may not share access credentials or transfer your account to another person.

5. Your resume content

You retain all rights in the content you put into your resume — your name, your work history, your skills, the photo you upload, and everything else you write or attach (your “Resume Content”). We do not claim ownership of any of it.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, render, and display your Resume Content solely for the purpose of operating the Service and providing it to you. The license ends when you delete your account or the underlying Resume Content, except for backups that may persist for the limited periods described in our Privacy Policy and except where we are required by law to retain records (for example, accounting and tax records relating to a payment you made).

We do not use your Resume Content to train machine-learning models. If we introduce features in the future that would use Resume Content for any purpose other than operating the Service, we will ask for your express consent before doing so.

You are responsible for the accuracy and lawfulness of your Resume Content. Do not include content you do not have the right to use, content that infringes another person’s rights (for example, photographs of other people who have not consented), or content that is unlawful where you live.

6. Acceptable use

The Service is for genuine personal use in connection with your own job search. You agree not to:

• use the Service to build resumes for resale or as part of a paid resume-writing service for third parties without our prior written permission;
• attempt to access another person’s account or content;
• attempt to circumvent the paid-download requirement, the page-break rendering, the watermarking applied after refund, or any other technical measure that controls access to the Service;
• copy, scrape, reverse-engineer, decompile, or disassemble the Service or any part of it, except to the extent that the law expressly permits this notwithstanding our prohibition;
• upload content that is unlawful, defamatory, harassing, infringing, malicious (including malware), or that contains personally identifying information of a third party who has not consented to its use;
• use the Service to send unsolicited commercial messages or to harvest contact information of other users;
• impose an unreasonable load on our infrastructure (for example, automated bulk creation of resumes).

We may suspend or terminate access for breaches of this Section, and may take any other lawful action available to us. We will, where practicable, give you notice and an opportunity to cure before suspending a paid account.

7. Pricing, payment, and what you actually get

One-time purchase. Vitao is sold as a single one-time purchase. The current price is shown on the checkout page in your local currency where available, and otherwise in euros or U.S. dollars. The price you see at checkout is the total price you will pay; there is no subscription, no auto-renewal, no trial that converts into a paid subscription, and no recurring charge of any kind. If we ever introduce a subscription product in the future, it will be a separate product with its own opt-in checkout flow; your existing one-time purchase will not be converted to a subscription without your express, informed consent.

What the purchase unlocks. A successful purchase unlocks PDF download for the resume associated with the purchasing account, and continued access to that resume in the editor, for the operating life of the Service (see Section 9). The purchase is per-account, not per-resume; an account holder may create and download multiple PDF revisions of resumes within the account on a single purchase.

Taxes. Prices displayed to consumers in the European Union include applicable VAT. For consumers outside the European Union, prices are shown exclusive of any local sales, use, or value-added taxes that may apply in your jurisdiction; you are responsible for any such taxes that fall on the purchaser by operation of law. Where we are required to collect VAT or equivalent indirect tax (for example, under the OSS / IOSS regimes), we will do so and remit it to the relevant authority.

Payment processor. Payments are processed by Stripe Payments Europe, Limited (or an affiliate). When you pay, you provide your payment details directly to Stripe; we do not receive your full card number. Stripe’s own terms and privacy policy govern the payment instrument; ours govern the relationship for the Service itself.

Currency and conversion. If your card is issued in a currency other than the one displayed at checkout, your card issuer may apply a foreign-exchange fee. We have no control over and are not responsible for those fees.

Charge descriptor. Charges appear on your statement as VITAO together with a contact reference, so the charge is recognizable.

8. Right of withdrawal (EU/EEA consumers) and money-back guarantee

This Section combines two distinct rights: the statutory right of withdrawal that EU/EEA consumers have under Article 9 of Directive 2011/83/EU (transposed into German law in §§ 312g, 355 BGB), and our voluntary, contractual money-back guarantee. The voluntary guarantee is broader; the statutory right operates in parallel and is not displaced by it.

8.1 Statutory right of withdrawal (EU/EEA consumers only)

If you are a consumer resident in the EU or EEA, you have the right to withdraw from this contract within fourteen (14) days from the day the contract is concluded, without giving any reason. To exercise the right of withdrawal, you must inform us of your decision by an unambiguous statement (for example, a letter sent by post or an email) sent to support@vitao.io. You may use the model withdrawal form attached as Annex A, but you are not required to.

Loss of the right of withdrawal for digital content delivered immediately. The Service consists of digital content not supplied on a tangible medium. Under § 356(5) BGB and Article 16(m) of Directive 2011/83/EU, the right of withdrawal expires when performance has begun, provided that you have given your prior express consent for performance to begin during the withdrawal period and acknowledged that you thereby lose your right of withdrawal. Before payment, the checkout page presents a clearly labelled action button — currently “Pay $9 and unlock my resume now” — together with a notice immediately above it stating that, by clicking the button, you (i) expressly request that delivery of the unlocked PDF begin immediately and (ii) acknowledge that you thereby lose your statutory right of withdrawal. Clicking that button constitutes your express consent for the purposes of § 356(5) BGB and Article 16(m) of Directive 2011/83/EU; your statutory right of withdrawal ends at the moment delivery of the unlocked PDF begins. We confirm this consent in writing in the confirmation email that follows your purchase, on a durable medium as required by § 312f BGB.

Effect of withdrawal. If you validly withdraw before performance has begun, we will reimburse all payments received from you without undue delay and in any event within fourteen (14) days from the day on which we receive your withdrawal notice, using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.

8.2 30-day money-back guarantee

Independently of any statutory right, we offer every customer a thirty (30) day money-back guarantee. If, within thirty days of your purchase, you are not satisfied with the Service for any reason, send a refund request to support@vitao.io and we will refund the full purchase price, normally within two business days, to your original payment method.

The guarantee is offered in good faith. We reserve the right to decline a refund where we have a reasonable basis to believe that the request is part of a pattern of abuse — for example, where the same person has previously been refunded and signed up under a new email address to repeat the process. Where we decline a refund on this basis, we will explain the reason in writing.

After we issue a refund, we may apply a “Refunded” watermark to any PDF generated by your account from that point forward, for as long as the refunded purchase is the most recent payment of record. This is a brand-protection measure, not a penalty; you can remove the watermark at any time by making a fresh purchase, and the watermark does not affect any PDF you downloaded before the refund.

9. Service availability and discontinuation

We aim to keep the Service available without interruption, but we do not promise any specific uptime. We may need to take the Service offline for maintenance, security, or operational reasons, and we may experience outages caused by third parties (hosting providers, payment processors, email providers) that are outside our reasonable control.

If we decide to permanently discontinue the Service, we will give you at least thirty (30) days’ advance notice by email, and during that notice period we will provide a means to export your resume data in a portable format. If your most recent purchase was made within ninety (90) days of the discontinuation announcement, you may request a full refund. Discontinuation is the only circumstance in which marketing copy that says “pay once, yours forever” should be read as qualified, and this Section 9 is the qualification.

10. Our intellectual property

Vitao, the templates, the wizard logic, the rendering engine, the page-break algorithm, the brand name, and the visual identity are owned by us or licensed to us. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable license to use the Service for the purpose of creating, previewing, and downloading your own resume.

You may use any PDF you download from the Service for any lawful purpose, including providing it to prospective employers, recruiters, and anyone else you choose. You may not reverse-engineer the templates from the PDF in order to recreate the Service or a competing service. You may not remove or obscure any colophon or attribution that appears on the PDF (the current output does not carry one; this clause is a placeholder against future designs).

The Service may include third-party fonts (Inter, Lora, Merriweather, Roboto) and other third-party components, each of which is licensed under its own terms. Those licenses are listed at vitao.io/licenses.

11. Disclaimers

We provide the Service with the level of care and skill reasonably expected of a competent professional digital service provider. To the extent permitted by applicable law, we do not give any further express or implied warranties. In particular, we do not warrant that:

• the Service will meet your specific requirements;
• the Service will be uninterrupted, error-free, or virus-free;
• the templates, suggestions, sample text, or any other content provided through the Service will result in any particular employment outcome;
• the templates will be successfully parsed by every applicant tracking system in use; we design our templates to follow current ATS-friendly best practices, but ATS behavior varies between vendors and is outside our control.

The above limitations do not affect any rights you have as a consumer that cannot be excluded or limited by contract under the law of your country of residence.

12. Limitation of liability

This Section sets out the maximum extent of our liability to you. It is written for German law; your country of residence may grant you broader mandatory rights, which are not affected.

No exclusion for the following. We do not exclude or limit our liability for: (a) intentional acts or gross negligence by us, our legal representatives, or our employees; (b) injury to life, limb, or health caused by a breach of duty by us, our legal representatives, or our employees; (c) liability under the German Product Liability Act (Produkthaftungsgesetz); (d) liability under any guarantee we have expressly given (including the 30-day money-back guarantee in Section 8.2); and (e) any other liability that cannot be excluded under applicable mandatory law.

Liability for breach of cardinal duties. For breaches of “cardinal” contractual duties — duties whose performance is essential to the proper execution of the contract and on whose performance you are entitled to rely — we are liable for foreseeable damages typical for this type of contract, even where the breach is the result of slight negligence. For a EUR 9 one-time-purchase resume builder, the foreseeable, typical damage is limited to the value of the contract.

Other cases. For breaches that do not fall within the categories above, our liability is excluded.

Aggregate cap. In any event, our total aggregate liability to you arising out of or in connection with the Service and these Terms is limited to the greater of (i) the amount you have paid us in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred (100) euros.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold us harmless from third-party claims arising out of (a) your Resume Content infringing the rights of a third party, (b) your use of the Service in violation of these Terms, or (c) your violation of any law in connection with your use of the Service. Where you are a consumer resident in the EU, this indemnification is limited to losses caused by your fault.

14. Governing law and forum

These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are a consumer, the choice of German law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence (Article 6(2) Rome I Regulation).

The exclusive place of jurisdiction for disputes arising out of or in connection with these Terms is München, Germany, provided that if you are a consumer, you may also bring proceedings in the courts of your country of habitual residence, and we may bring proceedings only in the courts of your country of habitual residence.

Online dispute resolution. The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are not obligated and are not willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

15. Term and termination

These Terms apply for as long as you use the Service.

Termination by you. You may stop using the Service and delete your account at any time, free of charge, from the account settings page or by emailing support@vitao.io. Deletion is permanent; we will delete your Resume Content from active systems within thirty (30) days, with backups expiring on the schedule described in our Privacy Policy.

Termination by us. We may suspend or terminate your account for material breach of these Terms, for repeated abuse of the money-back guarantee, or for fraud, and we may do so immediately where the breach is incapable of cure or where continued access would harm us or other users. We will give you notice and an opportunity to cure where the breach is capable of cure.

Inactivity. If you have not signed in for twenty-four (24) months, we may delete your account and Resume Content after sending a reminder email to the address on file at least thirty (30) days before deletion. This is a data-minimization measure and not a penalty.

Survival. Sections 5 (license back to you for your own Resume Content), 10 (our intellectual property), 11–14, this Section 15, and 17 survive termination.

16. Changes to these Terms

We may update these Terms from time to time. If a change is material — for example, a change to pricing, the refund policy, or your obligations — we will give you at least thirty (30) days’ notice by email and through a prominent notice on the Service before the change takes effect. Non-material changes (for example, clarifications of existing language, contact-detail updates, or corrections of typographical errors) take effect when published.

If you do not agree to a material change, you may terminate your account under Section 15 before the change takes effect, and we will refund any purchase you made within the ninety (90) days preceding the announcement of the change on a pro-rata basis if applicable.

We will keep prior versions of these Terms available at vitao.io/terms/archive.

17. Miscellaneous

Assignment. You may not assign these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, on notice to you.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be replaced by an enforceable provision that most closely reflects the original intent.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Entire agreement. These Terms, together with the Privacy Policy and any notices on the checkout page that form part of a specific purchase, constitute the entire agreement between you and us regarding the Service.

Language. These Terms are written in English. If we publish a translation, the English version is the binding version in case of discrepancy, except where mandatory law requires the local-language version to control.

Notices. We send notices by email to the address on file. You send notices to support@vitao.io. Notices to our registered office should be addressed to TYPE10 Media GmbH, Einseleweg 1, 81377 München, Germany.

Force majeure. We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including outages of hosting providers, payment processors, email providers, internet backbones, or government action, provided we take reasonable steps to mitigate the effect on you.

18. Contact

Questions about these Terms or the Service should be sent to support@vitao.io. For the statutory imprint, see vitao.io/imprint.